Privacy Policy
At Nivorra Health ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard the information you provide when you use our website www.nivorrahealth.com or our consultation services.
This policy is published in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the rules made thereunder.
1. Information We Collect
When you submit a consultation request or use our forms, we collect the following information:
- Personal identifiers: Full name, phone number, city of residence
- Health-related information: Treatment or condition you are inquiring about (e.g., cataract, piles, knee replacement)
- Communication data: Messages you send us via WhatsApp, email, or our contact forms
- Technical data: Browser type, device information, IP address, and pages visited (collected via Google Analytics)
2. How We Use Your Information
We use your information solely for the following purposes:
- To contact you regarding your consultation request
- To connect you with appropriate medical specialists or partner hospitals
- To coordinate appointments and treatment scheduling
- To send service updates, appointment reminders, and follow-ups
- To improve our website experience and service quality
- To comply with legal and regulatory obligations
3. Sharing of Information
We may share your information with:
- Partner hospitals and registered medical practitioners for the purpose of arranging your consultation or treatment
- Service providers who help us operate our website (e.g., Google Analytics, communication platforms) under strict confidentiality terms
- Legal authorities when required by law, court order, or government regulation
We do not sell or rent your personal data to any third party for marketing purposes.
4. Data Storage and Security
Your data is stored securely on Google Workspace servers and protected by industry-standard encryption and access controls. We retain your information only as long as necessary to fulfil the purposes described above, or as required by Indian law.
5. Your Rights Under DPDP Act 2023
You have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data (subject to legal retention obligations)
- Right to withdraw consent: Withdraw your consent at any time by contacting us
- Right to grievance redressal: Lodge a complaint with our Grievance Officer
6. Cookies & Tracking
Our website uses cookies and similar technologies (including Google Analytics) to enhance your browsing experience and understand site usage. You may disable cookies through your browser settings, though some features may not function properly.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without verifiable parental or guardian consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date revised accordingly.
9. Grievance Officer / Contact
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact our Grievance Officer: